Terms and Conditions

In these terms and conditions, the "Company" will mean MayBaby Collection and the "Customer" will mean any person, firm, company or body which places an order with the Company. Please kindly read all terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

GENERAL

1.      You agree that the Company reserves the right to amend these terms and conditions at any time, in our sole discretion. We will be posting any such amendment(s) without any prior and separate notice.

2.       Your continued use of the site or any part of it after amendment to these terms and conditions is posted will be deemed as full knowledge and acceptance of the revised terms and conditions. If you do not agree to any such amendment(s), your are advised to cease using the site.

PRICE AND PRODUCT

3.      The Company shall make every effort to ensure that prices, specifications, condition and sizes of products are up to date. Nonetheless, prices are subject to change without prior notice and all orders are subject to our sole discretion and stock availability.

4.      The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and range.

5.       Prices charged for purchases on this website may be different from those charged in our stores.

6.       The prices charged are only applicable on the day you order our product. Price may change without any prior notice on other day of your order.

7.       All orders are subject to confirmation of final availability. In the event that we are unable to fulfil your order, we will notify you by phone or email.

8.       All pictures and images of the products displayed on this site are are solely for illustration purposes. Please take notes that the actual size, dimension and colour of the products may differ.

ONLINE ORDER

09.    Once you have selected a product that you wish to order, you will need to pay all the charges incurred, including item cost, delivery charges and if applicable, taxes.

10.    We shall not be obliged to supply the product to you until we have accepted your confirmed payment.   Until the time before we accept your payment, we reserve the right to refuse to process your order and you reserve the right to cancel your order.

CANCELLATION

11.    The Company may cancel an order if the product is not available for any unforeseen reason. Nonetheless, we will notify you if this is the case and return any payment that you have made.

12.    Goods sold are not refundable and exchangeable, without any justifiable reasons. Nonetheless, if you wish to seek further information or assistant, kindly contact us at 018-3221010.

RETURN/ REFUND/EXCHANGE

13.    We will do our best to inspect all our items and provide a good packaging before shipping to the customer. All electronic items shall carefully examined prior the dispatch.  

14.   Customer shall examine the goods immediately upon collection for any deficiencies and/or damages before you sign for delivery. We will not responsible for any damage / delay / lost during the shipping / delivery process.

      

       For item with factory defects, you have to post back the item to us in original condition (with all packaging and tags). We will inspect and send out a new item if it is confirmed factory defects. Nonetheless, the customer is liable to pay the shipping charges for all the delivery processes. In the case of no stock available, refund or exchange with other product with similar pricing shall be arranged.    

For the request to change of the item size, customer must walk-in to our shop for exchange purpose. If the customer request to do the size exchange via postal process, additional handling charges shall be incurred. The customer is liable to pay the shipping charges for all the delivery processes as well .

     

15.   Based on our sole discretion, goods returned for a refund shall be refunded at the price which you had paid at the point of ordering.

16.  We will not entertain any request of change / refund / return other than the reasons stated in clause (14).

 

GOODS COLLECTION (AT THE SHOP)

16.    Ordered products can be collected in the shop with early appointment.

17.    If you are not personally available to collect at store, an authorized representative may collect on your behalf provided you had inform us to update the representative information and the representative must be over 18 years of age. You or your representative may be required to produce proof of identity (SMS / EMAIL) on collection of products.

18.    Booking order for a certain product can be arranged with 20% booking fees paid upfront. The booking  will be cancelled and the fee will be forfeited if you do not collect the product within 14 days from the day of booking is done. Refund of the booking fee before 14 days will be granted in such event at the discretion of the company, and subject to deduction of administration costs.

HOME DELIVERY

19.    We shall deliver the products to the delivery address specified in your order. Your order will be delivered by a courier service company appointed by the Company.

20.    We aim to deliver within the time frame indicated below but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Location	Delivery time frame
Peninsular Malaysia	3 – 5 working days
East Malaysia (included Labuan)	5 – 8 working days
Note: Working day not including Saturday, Sunday and Public Holiday

21.    Delivery Charges will be calculated based on the weight of the order received as below:

Orders	Delivery charges
Peninsular Malaysia
For order 3kg or less per delivery per location	RM 7.00
For Order more than 3kg per delivery per location	RM7.00 for the first 3kg and RM 1.00 for every additional kg or any part thereof
East Malaysia (Including Labuan)
For order 3kg or less per delivery per location	RM 20.00
For Order more than 3kg per delivery per location	RM 20.00 for the first 3kg and RM8.00 for every additional kg or any part thereof

22.    If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

a)  charge you for our reasonable storage fee and other costs reasonably incurred by us; or

b) no longer make the product available for delivery or collection and notify you that we are immediately cancelling the order, or all the pre-payment shall be forfeited.  

23.    If you request for redelivery, we are entitled to have additional charge for providing the service.

FORCE MAJEURE

24.    We shall not be liable for any delay or failure in our performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

APPLICABLE LAW

25.   These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.

DISCLAIMER

26.   By accessing this site, you acknowledge and accept that the use of the site is at your own risk. Subject to any rights you may have under any consumer protection law and to the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to user the site.

May Baby collection not represent or warrant that the information contained in this website is accurate and complete. We are not responsible or liable for any loss/damages of any kind whatsoever arising out of, caused by or related to your use of this website.  The information, images, photographs, trademarks, products and in general the elements and material that you find on this website are disclosed only for promotional and advertising purposes; you may download or copy any of such elements only for private, personal and not commercial use. The Company makes no warranties of the absence of malicious programs, virus, bugs communication line failure, interception, software or hardware problems.